We care about your privacy

At SmartaSaker in Stockholm AB (corporate identity number: 556702-5613), we protect you as a customer, which means, among other things, that we handle your personal data in a way that takes your privacy into account. This privacy policy describes what personal data we collect about you through our interactions and how we use this information. Personal data management is necessary for you to be able to complete your purchase and for us to be able to communicate, but it is important that you have insight and understand how it works. The privacy policy also describes your rights in relation to us and how you can assert your rights.

To make it easier for you to find information that concerns you and your personal data, we have divided the information based on the relationship you have with us. If you are a customer of ours, you can find out what personal data we can process about you under the heading "customer", etc. It’s also good to know that we have summarized the information for you here so that it isn’t too difficult to read and is comprehensive. If you want to know more, you are more than welcome to contact us.

You can always contact us if you have questions about our processing of your personal data by sending an e-mail to info@smartasaker.com or calling our customer service by telephone at +46 87 36 09 99.

SmartaSaker in Stockholm AB is the personal data responsible
SmartaSaker is the data responsible for the personal data processing described below. We stay up to date and follow current data protection legislation so you can feel safe and secure! As the data responsible for personal data, SmartaSaker takes responsibility for all personal data that you provide to us or that we collect or receive when you make a purchase, subscribe to newsletters or create a personal account with SmartaSaker.

Customer
If you are one of our many respected customers who shop via our website, we process certain personal data to administer your purchase. We also provide a customer portal (my pages) where you as a customer can find information about your orders. The information we collect is necessary for us to be able to deliver our products, for example telephone numbers to provide notification in connection with deliveries.
 

Purpose

To administer purchases and deliveries of orders and fulfil other obligations towards you as a customer.

Types of personal data

Name, address, email, telephone number, delivery address, payment method, customer number, purchase price, order number, discount code, shipping method and company name.

Legal basis

A contract or your legitimate interests as a business customer.

Processing time

Information provided in connection with purchases is saved for up to 10 years, to ensure that we can handle warranty commitments and complaints.


Website visitors and chat users
On our website, visitors have the opportunity to contact us via the chat function for help with questions. Those who communicate with us via chat choose which information to provide, but we urge you not to enter any more than the information necessary to allow us to help you with your case or question. We never ask for social security numbers or other privacy-sensitive information.

We also use cookies and other tools for web analytics, such as Google Analytics, to collect information about how visitors use our website. We do this to deliver a better experience on SmartaSaker's website. The purpose is not to process information about you specifically, but to analyse all visitors to the website as a collective. However, the IP number, for example, is stored in cookies that constitute a piece of personal data. Cookies are used in, for example, settings and choices you make when using the webshop. If you want to read more about our cookies and their function, you can do it here: Cookies

 

Purpose

In order to offer the best service, we process data based on our business interests in answering the questions we receive via the chat function on our website.

Type of personal data

This can vary depending on which types of details you choose to provide to us. Usually these include a name, email address, customer number, discount code and delivery address.

Legal basis

Legitimate interest.

Processing time

Depending on the case, chat messages are saved for up to two years, after which the data is deleted.


Newsletter subscribers
We offer the option to subscribe to our newsletter, where we inform you about new arrivals at our webshop and other exciting things that are happening at SmartaSaker. It is possible to sign up to the newsletter on the website, via “my pages” or at checkout. It’s completely optional.

Purpose

In order to be able to send you interesting and relevant information about our products, new arrivals and competitions.

Type of personal data

Email and address.

Legal basis

Consent.

Processing time

Until the recipient withdraws their consent.


Competition participants
From time to time, we organize different competitions to engage our customers. If you participate in the competition, we need to process certain personal data about you in order to receive entries, read entries, nominate winners based on the competition conditions, contact winners and, in some cases, publish information about winners. Competition entries are sometimes received on social media and sometimes by e-mail.

Purpose

To complete and administer our competitions.

Types of personal data

Name, address, email, telephone number and (if applicable) picture.

Legal basis

Legitimate interest.

Processing

The details are stored for up to two years after the end of the competition. If the competition takes place via social media, the competition participant can delete their post/comment at any time.


Who do we transfer your data to?
In order to be able to run our business, we are helped by various suppliers who ensure that we have a functioning webshop, payment solution, shipping options and communication. This means that our suppliers will need access to your personal data to the extent necessary to carry out our personal data processing, as described above. We have drawn up so-called personal data assistant agreements with our suppliers to ensure that they are only permitted to handle your personal data under our strict instructions.

Our subcontractors help us provide a good service. This entails:

  • storing your data with our suppliers of IT services,
  • forwarding personal data to suppliers and shipping agents in connection with deliveries,
  • printers receiving your address information in order to print your address information when sending postal customer offers,
  • enabling partners to receive your personal data in order to give you tailored offers based on your purchase history in digital channels,
  • allowing us to share your personal data with organizations such as credit reporting companies for the purpose of applying credit checks, identity checks, monitoring creditworthiness and taking over claims,
  • allowing providers of analytical services for website visits to analyse and produce statistics of our visitors’ collective engagement with the website,
  • allowing personal data to be disclosed if this is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard SmartaSaker's legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

 
Security
We have taken technical and organizational measures to protect your data against e.g. loss and against unauthorized alteration, disclosure or access to the data. At SmartaSaker, we protect your information with the help of encryption. We also have routines for handling and reporting any incidents that could affect the security of your personal data. We also place high demands on our personal data assistants (suppliers) in terms of personal data security.

Your rights
In accordance with the General Data Protection Regulation (GDPR), you have several rights that you can exercise - so you retain control, transparency and gain an understanding of how your data is handled. In short, you can request from us:

  • Rectification, addition or erasure - You always have the right to gain access to your personal data and request that we correct, update, or delete some of your personal data. The right to erasure is not absolute, which means that if we are processing your data with regard to a contract or legal obligation as the legal basis, we cannot delete the information until this purpose is fulfilled. However, if we are processing your data with the support of consent, you can always revoke your consent and we will then stop processing your data for that purpose. However, there may be situations in which we need to process your data to establish, exercise or defend legal claims, e.g. in a dispute.
  • Restriction of processing - If you believe that your personal data is incorrect or that our personal data processing is illegal, you can request a restriction of processing. This can be carried out for the purpose of verifying the accuracy of the data if you do not want us to delete your information.
  • Data portability - You also have the right to gain access to your personal data in a structured, commonly used and machine-readable format that can be transmitted to another data controller.
  • Complaints - You have the right to lodge a complaint with the Privacy Protection Authority, which is the supervisory authority in Sweden for data protection legislation, if you believe that SmartaSaker is processing your personal data in violation of current data protection legislation. More information can be found here: https://www.imy.se/en/individuals/forms-and-e-services/file-a-gdpr-complaint/. We prefer that you contact us first if you have any comments or believe we have done something wrong.


Please contact us if you wish to exercise any of your rights or have any questions regarding our processing of your personal data, and we’ll do our best to answer your comments.

Your privacy is highly important to us, and we always strive to protect your personal data in the best possible way.

Our contact details:
SmartaSaker i Stockholm AB
Sankt Eriksplan 11, 113 20 Stockholm
Org.nr: 556702-5613
Tel: +46 8 736 09 99
Email: info@smartasaker.com

Updates to this privacy policy
As we develop and improve our services, updates to our privacy policy may occur. You will always find the latest version on our website.

Stockholm 07.02.2022

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